How do I order a new prescription?
Your doctor may fax a new prescription to us at (914) 747-1170 or utilize electronic prescribing (e-prescribing) to send a prescription to our pharmacy.
We are also able to help. Our intake coordinators will ask for the name of your medication and your physician’s contact information. A pharmacist will contact your doctor on your behalf.
How do I know if my medication is covered by my insurance?
We will handle this process for you. We will communicate with your insurance and your doctor as most specialty drugs require a prior authorization. Your insurance company will want documentation before they will cover a high-cost drug. We will communicate with you along this process.
How long does it take to receive my prescription?
Our prescription processing time at Superior Biologics is normally less than 24 hours if prescriptions do not require insurance authorization. We then ship your medication by FedEx overnight delivery or, if you are close to one of our pharmacies, home delivery may also be available. This means you could get your prescription within 48 hours.
Our team will call you to coordinate your delivery at a time that works for you.
If your insurance requires authorization, or processing time is longer than 24 hours due to drug availability, we will call you to discuss options so that you don’t go without your medicine.
How can I check on the status of my prescription?
Our team can assist you with your prescription needs, including providing your order status. Please call us to talk about your order.
What if my order is delayed?
If there is a delay in your order (e.g., due to weather) a member of our team will call to let you know. We will work with you to schedule the delivery in a timely fashion.
What happens if my prescription is transferred to another pharmacy?
We make every effort to fill all prescriptions for our patients. Occasionally, should it happen that we cannot fill your medication, our team will notify your doctor and help to transfer your prescription to a pharmacy that can. You and your doctor will be given the contact information for the pharmacy that will fill your order. This process is secure and in accordance with federal and state pharmacy laws.
Our pharmacists will communicate all clinical information related to your treatment to the pharmacist at the new pharmacy so no detail of your care is missed.
How do I refill my prescription?
Most insurance companies will let your medication be refilled about a week ahead of schedule, so our team will call you at that time to schedule your next delivery. This ensures that you will receive your medication before you run out.
If for some reason you run out before we contact you, or if you have missed our call, you may contact our team to schedule a refill. We never send a delivery without approval from you or your designated representative.
To help us ensure your therapy is uninterrupted, please inform our team of any changes in your insurance coverage, address or contact information. And as always, if at any time you have a question about your refill you may contact the pharmacy directly.
How much will my prescription cost?
Medication costs will vary depending on your insurance, though the majority of insurance plans cover the bulk of the prescription costs. Our team will discuss all financial responsibilities including, but not limited to your copay portion, with you before your medication order is filled.
Additionally, our benefits specialists will go over and above to seek financial assistant on your behalf, whenever possible, to help reduce your out of pocket expenses. Options will be discussed on an individual basis.
Please notify our team as soon as you have any changes to your insurance.
How can I pay for my prescription order?
At the time your medication is filled, our team will discuss your options for paying. We accept check, money order or credit cards.
Will the pharmacy substitute my medication?
The pharmacy may substitute the medication your doctor prescribed for an equivalent product, depending on state laws and insurance restrictions. Both you and your physician will be notified if substitutions are made.
What should I do when traveling with my medication?
Medications have different storage requirements. Our team can address all of your questions prior to travel, specific for the medications you are taking. We can discuss storage requirements and ancillary supplies you might need. While traveling, it is always best to keep prescription medications labeled with the patient, pharmacy and physician information.
What about side effects of my medication?
Each medication prescribed for you will arrive with patient information that explains any possible side effects, precautions and warnings. We will discuss some of these with you before your medications arrive. Please alert us and your physician if you experience any side effects. Our clinical experts are always available to answer any questions you have about your medicines.
What if my medication is recalled?
Pharmacies are notified when drug products are recalled, and we take all necessary steps to contact any patient and their physician, if fitting, that is affected by a recalled product. Our team has a strict process by which all recalls are documented.
What are your pharmacy hours?
Our clinical team is available 24 hours a day, seven days a week to speak with you. You can call us at any of our pharmacy locations, or simply submit your question online here.
I have specific questions not answered here. How do I contact a Superior Biologics pharmacist?
You can call us at 855-494-3121 or submit your question online.
If you know your pharmacy location, you may call them directly, toll free at:
Superior Biologics NY
Superior Pharmacy Solutions
Hometech Advanced Therapies
Century Specialty Script
We are closed on major holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas), though professionals are available in case of emergency.